The Estate Management Systems Blog
The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.
Did You Hire Level 1 Staff, Expecting Level 10 Service?
"Succession" points to the frequent misalignment between service level expectations and staff investment.
The Dirtiest Word in Private Service
Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.
When Staff Become Family, Here's How To Set Healthy Boundaries
It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.
How To Complete Your House Manual In 6 Months
8 Pro tips to help estate managers complete it this year.
Mastering The Art Of Household Inventories
Here are my lessons learned from a recent full-household inventory client experience.
Underperforming Staff Member? Let’s Set Them Up for Success
Learn from my plan designed to improve a client’s gardener
Five Steps to Gain Power With Your Domestic Staff
Here’s the best way to onboard yourself in your new position
Three Steps to Equip Yourself to Manage Multiple Properties
And multiply your value at the same time!
Top Recruiters: What Principals Want Their Estate Managers to Know
Here are 6 tips from top recruiters + 10 more from me!
The Upside Of Digital Systems For Managing Your Estate
Learn what’s wrong with a traditional house manual, and why it’s critical to capture your household information in a secure online format.