Implementing a proposal system ensures that staff work without assumptions while implementing homeowners' preferences.

The sooner you start climbing the Unicorn Employer ladder, the faster you’ll reap the many associated benefits.

How to keep secrets from being divulged to your household staff — and why this is so important.

Even though I had lists of emergency preparedness procedures and supplies for this exact situation, living through it gave me a different awareness.

In private service, experience matters. In addition to saving a life, understanding HR practices, and having the skills required for high-tech homes, private service differs from almost any other industry due to the broad range of experience needed and the personal nature of working inside someone’s home. Here are 7 factors critical to an employee's success and longevity.

We are all creatures of habit and get stuck in our ways, but when we get thrown sideways by daily “emergencies,” important tasks get dropped, and essential duties fall through the cracks, something’s got to change.

Although most seasoned estate managers have the skillset and experience to perform a broad range of services, including almost every aspect of luxury home management and care, they can’t do all these jobs effectively simultaneously. They might have the skillset, but they need the right resources to make magic happen.

For the past week my kitchen has been converted into a print shop – messy with all of the pieces of producing a 3-ring binder landscape manual for a garden that I first designed 20 years ago. Since the majority of my work has evolved into creating digital systems, this has been a nice shift from my normal computer-focused daily routine.

How to train our staff to be successful in this unique work environment.

I haven’t told many people this, but I was fired TWICE in estate manager roles. OUCH!

8 Pro tips to help estate managers complete it this year.

You don't need to be a passive participant.

Here are my lessons learned from a recent full-household inventory client experience.

Here are my go-to tech devices and software for doing business from Ethiopia to Tulsa, OK and parts in between.

It’s easy to burn out in our profession. Here’s how to stay sane.

Learn from my plan designed to improve a client’s gardener

Here’s the best way to onboard yourself in your new position

And multiply your value at the same time!

Here are 6 tips from top recruiters + 10 more from me!

Improve communication and your staff’s work performance