The Estate Management Systems Blog

The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere

Kelly Fore Dixon Kelly Fore Dixon

What Is a Master Maintenance Task List and How Does It Benefit Your Luxury Home?

Once built, this Excel spreadsheet is a powerful tool. The rows of information in this database can be sorted by Who completes the task (the appliance repair technician), the frequency of the task (Annual service), or the Item category (Dishwasher, Dryer, Exhaust Fan, etc.). Then all information can be added to your calendar.

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Kelly Fore Dixon Kelly Fore Dixon

Hybrid Roles Serve No One

Recent job descriptions of estate managers have become a laughable list of unrealistic expectations and impossible deliverables. As with any job, an employee should have reasonable agility to adapt to ever-changing work environments. While the growing trend of homeowners wanting fewer staff in their homes is understandable, it shouldn’t be seen as an opportunity for unethical behavior.

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Kelly Fore Dixon Kelly Fore Dixon

Top 10 Ways to Improve Household Staff Retention

Whether you are firing the staff or leaving on their own accord, let’s dive deep into some areas that might help improve your staff’s longevity. Retaining top talent is a game. Are you a rookie or a seasoned pro?

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When Staff Become Family, Here's How To Set Healthy Boundaries

It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.

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