Many luxury homeowners underestimate the importance of finding someone who makes their life more carefree and fits in with existing staff.

Why is it important to understand and identify toxic people inside your organization?

This type of family dynamic is unusual these days, with many layers to consider.

The sooner you start climbing the Unicorn Employer ladder, the faster you’ll reap the many associated benefits.

How to keep secrets from being divulged to your household staff — and why this is so important.

These are essential to having smooth operations inside of your home.

We need to write more descriptive language into our NDAs so everyone understands what they're getting into when they sign them.

Whether or not the estate manager you hired works out for you, you will have gotten something for your money and your risk.

What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.

Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.

It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.

The relationship we build with our recruiter can be one of the most pivotal relationships in our career – either positive or negative. Similar to an agent, we need recruiters to do more than submit our resumes to homeowners.

You never have more negotiating power in this relationship than you do in the interview process.

Learn from my plan designed to improve a client’s gardener

Here’s the best way to onboard yourself in your new position

Get our free “cheat sheet” management resource for your principal- and candidate-clients, and more.

I recently had an estate manager reach out for feedback. She’s getting ready to step into a new position and the position’s current staff didn’t seem adequate for the square footage of house. Here’s what I suggested she do.

As estate managers, we are not all the same. If you’re having trouble standing out from the crowd and attracting the right employer, let me help explain how to change that.

Estate managers have been laid off and furloughed, unsure of when they’ll return to the workplace. Housekeeping staff is likely employed onsite in some capacity, but…