The Estate Management Systems Blog
The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere
Service and What It's Worth
Many luxury homeowners underestimate the importance of finding someone who makes their life more carefree and fits in with existing staff.
8 Ways to Identify Toxic Staff
Why is it important to understand and identify toxic people inside your organization?
Live-In vs. Live-Out Household Staff: Pros and Cons
This type of family dynamic is unusual these days, with many layers to consider.
Are You a Unicorn Employer?
The sooner you start climbing the Unicorn Employer ladder, the faster you’ll reap the many associated benefits.
Family Secrets and Household Staff
How to keep secrets from being divulged to your household staff — and why this is so important.
5 Benefits of Building an Org Chart for Your Household Team
These are essential to having smooth operations inside of your home.
What Happens During a Property Assessment and Why You Should Do Yours Today
This is important for any homeowner – but especially if you're new to the property.
Are You Prepared for a Power Outage? I Was Not – Here Are 10 Things I Learned
Even though I had lists of emergency preparedness procedures and supplies for this exact situation, living through it gave me a different awareness.
Gray Areas of Non-Disclosure Agreements
We need to write more descriptive language into our NDAs so everyone understands what they're getting into when they sign them.
What Should Happen During a 90-Day Employment Trial Period
Whether or not the estate manager you hired works out for you, you will have gotten something for your money and your risk.
Unlocking the Secret Benefits of an Empowered House Manager: Why Homeowners Can't Afford to Ignore Them
From the first day I stepped into my role as an estate manager, I had an idea of how I thought it should be. I had been working on luxury properties for more than 20 years, but not in them. And I felt like I had hit the jackpot when I was hired for this very demanding role.
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.
Hybrid Roles Serve No One
Recent job descriptions of estate managers have become a laughable list of unrealistic expectations and impossible deliverables. As with any job, an employee should have reasonable agility to adapt to ever-changing work environments. While the growing trend of homeowners wanting fewer staff in their homes is understandable, it shouldn’t be seen as an opportunity for unethical behavior.
Top 10 Ways to Improve Household Staff Retention
Whether you are firing the staff or leaving on their own accord, let’s dive deep into some areas that might help improve your staff’s longevity. Retaining top talent is a game. Are you a rookie or a seasoned pro?
Did You Hire Level 1 Staff, Expecting Level 10 Service?
"Succession" points to the frequent misalignment between service level expectations and staff investment.
The Dirtiest Word in Private Service
Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.
When Staff Become Family, Here's How To Set Healthy Boundaries
It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.
Top 7 Tips for Hiring a Household Manager: Seasoned Pro vs. Newbie Hire
In private service, experience matters. In addition to saving a life, understanding HR practices, and having the skills required for high-tech homes, private service differs from almost any other industry due to the broad range of experience needed and the personal nature of working inside someone’s home. Here are 7 factors critical to an employee's success and longevity.
Primary Source of Burnout: Vague Job Descriptions
Let’s be honest. Our worst nightmare is the first month of new employment, where we know nothing yet expect to know everything. With job descriptions leaning towards hybrid roles, let’s get clear on expectations before we sign the deal.
Hustling: Private Service is Paying The Price
The reality is that everything comes at a cost, and often, private service professionals pay the price. How do we protect ourselves and create a sustainable career in an industry where boundaries are seen as a weakness?