The Estate Management Systems Blog
The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere
My No. 1 Secret for Getting Things Done
Implementing a proposal system ensures that staff work without assumptions while implementing homeowners' preferences.
Service and What It's Worth
Many luxury homeowners underestimate the importance of finding someone who makes their life more carefree and fits in with existing staff.
8 Ways to Identify Toxic Staff
Why is it important to understand and identify toxic people inside your organization?
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.
Top 10 Ways to Improve Household Staff Retention
Whether you are firing the staff or leaving on their own accord, let’s dive deep into some areas that might help improve your staff’s longevity. Retaining top talent is a game. Are you a rookie or a seasoned pro?
Did You Hire Level 1 Staff, Expecting Level 10 Service?
"Succession" points to the frequent misalignment between service level expectations and staff investment.
The Dirtiest Word in Private Service
Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.
When Staff Become Family, Here's How To Set Healthy Boundaries
It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.
Top 7 Tips for Hiring a Household Manager: Seasoned Pro vs. Newbie Hire
In private service, experience matters. In addition to saving a life, understanding HR practices, and having the skills required for high-tech homes, private service differs from almost any other industry due to the broad range of experience needed and the personal nature of working inside someone’s home. Here are 7 factors critical to an employee's success and longevity.
Expect Royal Treatment? Equip your Staff!
Although most seasoned estate managers have the skillset and experience to perform a broad range of services, including almost every aspect of luxury home management and care, they can’t do all these jobs effectively simultaneously. They might have the skillset, but they need the right resources to make magic happen.