The Estate Management Systems Blog
The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere
Hybrid Roles Serve No One
Recent job descriptions of estate managers have become a laughable list of unrealistic expectations and impossible deliverables. As with any job, an employee should have reasonable agility to adapt to ever-changing work environments. While the growing trend of homeowners wanting fewer staff in their homes is understandable, it shouldn’t be seen as an opportunity for unethical behavior.
Top 10 Ways to Improve Household Staff Retention
Whether you are firing the staff or leaving on their own accord, let’s dive deep into some areas that might help improve your staff’s longevity. Retaining top talent is a game. Are you a rookie or a seasoned pro?
The Dirtiest Word in Private Service
Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.
When Staff Become Family, Here's How To Set Healthy Boundaries
It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.
Top 7 Tips for Hiring a Household Manager: Seasoned Pro vs. Newbie Hire
In private service, experience matters. In addition to saving a life, understanding HR practices, and having the skills required for high-tech homes, private service differs from almost any other industry due to the broad range of experience needed and the personal nature of working inside someone’s home. Here are 7 factors critical to an employee's success and longevity.
Pet Peeves about Your Principal’s Pet Care
Yes, we all understand that employing a household team affords a certain level of service. Even so, there are certain boundaries that these often unspoken service expectations cross. Some principals abuse the privilege related to household pet care, and it starts by merely stating that it's in your job description.
Happy Staff, Happy Home, and a Great Return on Investment
Keeping your staff happy can be tough with the demands of working on an estate. We walk you through the early warning signs of unhappy staff and how you can fix and prevent this from happening.
Do your contractors know more about your property than you?
Find out the 3 people you need to reach out to immediately, and the questions to ask that will fortify your knowledge to build a proactive, no-fail mechanical maintenance policy for your property.