What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.

"Succession" points to the frequent misalignment between service level expectations and staff investment.

Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.

It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.

For 29 years, I have worked for no money-, new money-, faux money-, and old money clients. I can’t always tell which is which, no matter the brand of cars parked in the driveway, the size of the home, or how they dress. But one thing is crystal clear, I know which ones have learned lessons from the past and learned to protect their assets and their wealth…

When a vast majority of new millionaires are coming from the tech industry these days, it’s more important than ever for private service professionals to up their tech skills to stay in the game. The days of Moleskin notebooks and paper calendars are long gone. It’s time to check your ego (and old ways) and jump on board with the advanced level of home and personal technology.