The Estate Management Systems Blog
The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.
Did You Hire Level 1 Staff, Expecting Level 10 Service?
"Succession" points to the frequent misalignment between service level expectations and staff investment.
The Dirtiest Word in Private Service
Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.
When Staff Become Family, Here's How To Set Healthy Boundaries
It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.
Happy Staff, Happy Home, and a Great Return on Investment
Keeping your staff happy can be tough with the demands of working on an estate. We walk you through the early warning signs of unhappy staff and how you can fix and prevent this from happening.
6 Vital Steps to Onboard New Offsite Staff
As a Director of Residence, Chief of Staff or multi-property Estate Manager, many of you know how hard it is to control what goes on in your own schedule, let alone meet with and train new staff – not to mention create a global world-class team.
6 Steps To Determine If You Need To Hire Another Housekeeper
I recently had an estate manager reach out for feedback. She’s getting ready to step into a new position and the position’s current staff didn’t seem adequate for the square footage of house. Here’s what I suggested she do.