The Estate Management Systems Blog
The EMS team is here to help you navigate the ins and outs of managing luxury properties and lifestyles — from anywhere
Want Royal Treatment from Your Household Staff? Stop Doing These Three Things
What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.
Did You Hire Level 1 Staff, Expecting Level 10 Service?
"Succession" points to the frequent misalignment between service level expectations and staff investment.
The Dirtiest Word in Private Service
Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.
When Staff Become Family, Here's How To Set Healthy Boundaries
It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.